Citrine Financial Advisors has adopted and implemented a Conflict of Interest Management Policy that complies with the provisions of the FAIS Act.
You can e-mail [email protected] to request a copy of the FSP’s Conflict of Interest Management Policy.
Should you wish to pursue a complaint against a key individual or representative of Citrine Financial Advisors, you should address the complaint in writing to us at [email protected].
You can also request a copy of the FSP’s Complaints Management Policy from said e-mail address.
If you cannot settle your complaint with us, you are entitled to refer it to the Office of the FAIS Ombud, at [email protected] or Share Call number 0860 663 274. The Ombud has been created to provide you with a redress mechanism for any inappropriate financial advice that you feel may have been given to you by a financial adviser.
TCF is a set of principles introduced by the Financial Sector Conduct Authority (FSCA) to aid and underpin existing financial services legislation aimed at the protection of consumers and clients.
Citrine Financial Advisors values its relationship with its clients and acknowledges that without any clients it would not have a business. The TCF principles are embedded in the culture of the FSP and it continuously strives to enhance the quality of its service offering to clients and through its interaction with contracted product suppliers.
For the purposes of this section, Personal Information will be understood in accordance with the definition provided in the Protection of Personal Information Act 4 of 2013 (“the Act”). We also subscribe to the principles for electronically collecting personal information outlined in the Act, and the further legislation referred to therein. We endeavour to ensure the quality, accuracy and confidentiality of Personal Information in our possession.
This information manual provides an outline of the types of records held by Citrine Financial Advisors and explains how one may submit requests for access to these records in terms of the Promotion of Access to Information Act, 2 of 2000 (“the Act”).
Please use this link to access the Guides developed by the Information Regulator in each of the 11 official languages, to assist a person on how to access his/her personal information: https://inforegulator.org.za/paia-guidelines/
For your convenience, key legal documents are available for download. These include statutory forms and compliance manuals relevant to our operations and your rights as a client. You can access the Promotion of Access to Information Manual (PAIA) below, which outlines how to request information from Citrine Financial Services in accordance with South African legislation.
Download Promotion of Access to Information Manual (PAIA)
Additional forms and documentation are available on our ‘Forms Page‘